TRUST
Refund, Cancellation & Delivery Policy
Last updated: 9 November 2026. Needo is operated by Sanfy Consultancy Services Pvt. Ltd., 651/2, Wasiyabad, Prayagraj 211003, Uttar Pradesh, India.
One-time payments, no subscriptions
Every Needo purchase is a one-time payment processed securely by Razorpay (UPI, cards, net-banking and supported international cards). Nothing renews automatically and we never charge you again without a new purchase.
Delivery
All Needo products are digital. There is no physical shipping.
- Contact unlock (₹99 / $9) and buyer introduction (₹499): shown on screen immediately after payment and emailed to you.
- Buyer lists (Starter ₹499 / $29, Plus ₹999 / $49, Pro ₹2,499 / $99): delivered by email as an Excel file, usually within 30 minutes and at most within 48 hours.
- Full Report (₹99 / $9): shown on screen and emailed, usually within a few minutes and at most within 24 hours.
When you get a refund
- Not delivered: if we don't deliver what you paid for within the time above, you get a full refund.
- Works-or-refund guarantee (contact unlock, ₹99 / $9): if an email we gave you bounces or a phone number is wrong or not in service, tell us within 7 days. We replace it with a working contact, and if we can't, you get your full ₹99 (or $9) back.
- Buyer introduction: if the buyer's email bounces, or the request turns out not to be genuine, tell us within 7 days and we refund the full ₹499.
- Charged twice or charged in error: full refund of the duplicate payment.
- Plus and Pro reply guarantee: if none of the buyers contacted for you reply within 14 days, your credits are returned so you can run another search.
Because results are delivered instantly and can't be "returned", we don't refund simply for a change of mind once contacts have been revealed or a list has been delivered. If you're unhappy for any other reason, write to us anyway — we'll try to make it right.
Cancellation
You can cancel a buyer-list order for a full refund any time before we have delivered it. Contact unlocks and buyer introductions are delivered at the moment of payment, so they can't be cancelled afterwards, but the refund rules above still apply.
How to ask for a refund
Reply to your receipt email, or email support@needo.sanfyservices.com or shahkar@sanfyservices.com with your Razorpay order or payment ID (it's in your receipt email) and a line on what went wrong. We reply within 1 working day. Approved refunds go back to your original payment method through Razorpay within 5–7 working days (your bank may take a little longer to show it).
Contact
Sanfy Consultancy Services Pvt. Ltd. · 651/2, Wasiyabad, Prayagraj 211003, Uttar Pradesh, India · shahkar@sanfyservices.com